Order Related.
How do i place an order?
Once you have chosen your desired products, then proceed to cart where you will be diverted to our fully secure checkout process.
Can i cancel my order?
Certainly! Please reach out to our team at 07764-529-020 to discuss any amendments or cancellations to your order, as these actions may vary based on the processing stage.
what if my order is wrong?
Please reach out to our team and provide details of the situation so we can assist you in resolving any issues.
Can i collect my order?
Collection from 'In-Store' can be scheduled by appointment. Please call our sales team on 07764.529.020
Can i order over the phone?
In line with our commitment to the community, we confirm that essential items can be ordered and paid for via telephone call.
Payments Related.
Is my payment secure?
Yes!. We are using 'Lightspeed' as our payment processing solution.
Do you charge for carrier bags?
We do not charge a fee for carrier bags, however, you may choose to receive your orders without if you prefer.
Do charge a service fee?
We do not impose any extra service fees, other than the delivery option you select.
Is there a minimum spend?
"We offer a range of options suitable for every budget and event."
Delivery Related.
What times do you deliver?
We offer 24/7 availability with a range of options tailored to your specific needs.
What if my order is late?
In the case of delayed delivery, we will ensure that our customers remain informed and updated at all times.
Can i cancel my delivery?
An order may be cancelled prior to the 'Processing' stage; for cancellations thereafter, please promptly contact logistics at 07764-529-020 to discuss potential solutions.
Can i collect my order from its delivery vehicle?
Unfortunately, this is not feasible, as we provide various delivery methods tailored to your requirements.
What if my appointed gold fish doesn't open the door?
As we are unable to leave products with neighbors or in any external safe locations, including front porches, please click to learn more about our 'Logical Logistics.'
Products Related.
Can i request a product for availability?
We would be pleased to fulfill any requests, pending availability.
Can i reserve a product?
At this time, we do not have any subscription plans available, but we are actively developing options that will be ready shortly.
How do i check for allergens?
If you have any concerns regarding the ingredients of a specific product, we recommend reviewing the official manufacturer's instructions prior to finalizing your order.
Do you send substitute products?
We do not provide substitute items; instead, we offer a refund for the price difference or will dispatch the items at no additional cost once they are back in stock, pending customer approval.
What if my products are damaged?
Items are packed carefully to prevent damage; however, in the event of such damage, please return to your driver for a refund of the difference.
Altson 'Rose
Introducing.. Altson 'Rose
'Altson Rose' also known as 'Alt Rose,' is our dedicated alternate garden that focuses on a diverse selection of plant-based and free-from products.
Xquis 'eat
Introducing.. Xquis 'eat
'Xquis'eat' or 'Xquis' are strategically positioned micro-kitchens that provide consistently high-quality restaurant meals at reasonable and commendable prices.
Do you have any allergies?
~ Important ~ For all allergens, check the listing description and include your specific allergy and requirements in the comments section at checkout.
Is my food fresh?
Get ready for a dining experience where a 5-star plus hygiene rating and certified chefs guarantee that freshness and cleanliness are the top priorities at all times!
Will my food be delivered hot?
Food orders can be placed alongside groceries at the same checkout, but they will be shipped from separate locations and delivered independantly.
